Shipping policy
Shipping Areas
We currently ship orders to countries within the European Union and selected international destinations. If your country is not listed at checkout, please contact us at contact@mdastore.com.
Processing Time
Orders are usually processed within 1 to 3 business days after payment confirmation. During high-volume periods or for made-to-order items, processing time may be slightly longer.
Shipping Methods and Costs
Shipping methods and rates are calculated at checkout based on your location and order size. All orders are shipped via trusted carriers such as Colissimo.
Free standard shipping may be offered on orders over a certain amount — this will be clearly indicated during checkout if applicable.
Estimated Delivery Times
Delivery time depends on your location and selected shipping method.
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France: 2 to 4 business days
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EU countries: 3 to 8 business days
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International: 5 to 14 business days
Please note these are estimated times and may vary due to customs processing or unforeseen carrier delays.
Tracking and Signature
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
All shipments are sent with tracking and require a signature upon delivery to ensure secure receipt of your package.
Customs and Import Duties
For deliveries outside France, customs fees or import taxes may apply depending on your country’s regulations. These costs are the responsibility of the customer and are not included in the purchase price or shipping fee.
Address Accuracy
Please ensure your shipping address is complete and accurate. MDA is not responsible for delays, returns, or losses caused by incorrect or incomplete addresses.
Lost or Delayed Packages
If your parcel appears to be delayed or lost, please contact us at contact@mdastore.com. We will assist you in opening an investigation with the carrier.
Contact
For any questions regarding shipping, please email us at contact@mdastore.com.